A division of Ann Michaels & Associates, Ltd.
Customer Feedback & Satisfaction Programs
Phone Based Surveys
This phone based customer satisfaction program allows a caller to provide secure, anonymous information by simply calling a toll free number. This is the most cost effective, flexible way to gather your customer's experiences and employee feedback. The information is then placed into a secure online suite of reports for you to view 24/7.
Call centers can also use this product using the hot transfer method. This is simply transferring the participant to an 800 number to take a survey after your employee has completed their call with them.
Web Based Surveys
This Internet based program allows your customers or employees to fill out a survey online. This method collects the data and instantaneously places the information into a report for you to see. There are even triggers in place where a manager can be emailed when there is a low score, so a problem can be quickly rectified.
The results from both programs are collected online for you to view into a secure suite of reports!
Click here to view the reporting system.
Social Media Management/Marketing
In talking with clients, we understand that time and resources are limited. Social media marketing is vital to the success of a business, but it can be difficult to manage. Let us help! We offer assistance in this area, whether you simply need help managing your social media sites or if you need to get up and running and don't know where to start. Visit our social media management site for more information.
Social Media Monitoring
This
service monitors the Internet and collects online conversations about
your company, brand, and reputation. Weekly reports are sent via email,
and analytical reports complete this service. See what customers are
saying and learn more about your customer demographics! Visit our social media monitoring site for more information.
Social Media Research
If you are used to research items of interest online, you've likely noticed how time consuming it could be, whether it is because of the difficulty of finding the right information or if you get too involved and spend more time than you can afford to.
Let us make it easy for you! With our SafetyNet Research Solution, we can do the legwork for you. Whenever you'd like to do some preliminary research, whether it be on your company's online reputation, what people in your area like about a particular competitor, or finding out what your consumers want from a company, we can help!
For only $99.00 per month, you can provide us with areas of interest, and we can do the work for you. We will collect and analyze online conversations and discussions regarding the topic(s) and provide an in depth report via email to you and key members of your company. To learn more, visit our Social Media Research site or email us for more information.